Terms of service

These Terms of Service apply to all use of the Huurmarkt platform, including the website, mobile applications and all related services (together: the "Platform").

By using the Platform you agree to these Terms. If you do not agree, you may not use the Platform.

Huurmarkt may amend these Terms at any time. The most recent version is always available on the Platform.

This is a translation of the Dutch original. In the event of any discrepancy, the Dutch version prevails.

1. Huurmarkt's role

Huurmarkt is an online platform that allows users to offer, rent and rent out goods, vehicles, spaces and other items. Huurmarkt acts solely as an intermediary platform and:

• Does not own the items offered;
• Is neither renter nor owner;
• Is not a party to the rental agreement between users;
• Is not an insurer.

All rental agreements are concluded exclusively between users.

2. Account and use

To use the Platform you must create an account and provide accurate, current and complete information. Users are responsible for:

• Keeping their account credentials secure;
• All activity that takes place through their account.

You may not:

• Provide false or misleading information;
• Create multiple accounts without permission;
• Use the Platform for illegal or unauthorised purposes;
• Cause harm to the Platform or to other users.

Huurmarkt may block, suspend or delete accounts in case of misuse or breach of these Terms.

3. Listing items

Owners are responsible for:

• Offering items lawfully;
• Providing accurate descriptions, photos and prices;
• The condition, safety and suitability of the item.

Offering prohibited, dangerous or illegal goods is not permitted. See also our rules on prohibited items.

Huurmarkt does not physically inspect listed items and gives no guarantees as to their condition, quality or safety.

3A. AI assistance with listings

The Platform offers an optional feature through which listing content (such as category, title, description, features, amenities and house rules) can be created with AI assistance, based on photos provided by the owner.

AI-generated suggestions are non-binding proposals. The owner is required to review them before publication and correct them where necessary, and remains fully responsible for the accuracy and completeness of the listing content, as described in this Article 3.

It is not permitted to deliberately remove, alter or circumvent markings or metadata by which the Platform records the AI origin of content.

4. Renting items

Renters are responsible for:

• Careful and normal use of the rented item;
• Complying with the arrangements made with the owner;
• Returning the item on time and in the same condition, save for normal wear and tear.

Damage, loss or theft must be reported immediately through the Platform.

5. Prices, payments and fees

The rental price is set by the owner.

Huurmarkt may charge service fees, a protection contribution and/or other fees. These are shown clearly before a booking is completed.

Payments are processed by external payment service providers. Huurmarkt does not store full payment details.

Huurmarkt is not responsible for payment problems outside its control.

6. Deposit

A deposit may be required for certain rentals.

The deposit serves as security for careful use and is refunded, where applicable, after the rental period has been completed correctly.

In the event of damage, loss or breach of the arrangements, all or part of the deposit may be withheld to compensate the owner.

7. Huurmarkt Protection

Huurmarkt Protection may apply to rentals: a risk pool managed by Huurmarkt from which damage or theft during a booking may be compensated. The renter pays a protection contribution per booking.

Huurmarkt Protection is not insurance and Huurmarkt is not an insurer. There is no entitlement to payment; the assessment of a report and the amount of any compensation are determined by Huurmarkt within the limits of the pool and the applicable conditions.

Protection covers only unforeseen or accidental damage within the rental period. Deliberate damage, misuse or vandalism by the renter is not covered and may be recovered through the deposit or directly from the renter.

More about how it works, what falls under it and its limits is in our help centre.

8. Identity verification

Identity verification may be required for certain transactions or categories.

This verification is carried out by an external verification partner through an automated check (document verification, a liveness check and a face comparison). Huurmarkt does not store identity documents or biometric data; upon approval, Huurmarkt stores only limited details from the document (first name, last name, date of birth, nationality and document type), unless otherwise required by law. See the privacy policy.

In the event of a rejection or doubt, the user can request a human review through the help centre.

9. Reviews and content

Users may post reviews, ratings and other content. You may not:

• Post inaccurate, misleading or offensive content;
• Post content that breaches applicable law.

Huurmarkt may remove content without prior notice.

10. Liability

Huurmarkt is not liable for:

• Damage, loss or injury arising from rental transactions;
• Acts or omissions of users;
• Inaccurate or incomplete information on the Platform;
• Damage caused by external service providers.

To the extent Huurmarkt is liable, that liability is limited to the amount compensated from Huurmarkt Protection in the relevant case, or to the platform fee received by Huurmarkt.

Nothing in these Terms limits liability for intent or wilful recklessness on the part of Huurmarkt, or any other liability that cannot be excluded under mandatory law. Consumers retain their statutory rights.

11. Indemnity

Users indemnify Huurmarkt against all claims, damages, costs and liabilities arising from:

• Use of the Platform;
• Breach of these Terms;
• Disputes between users.

12. Term and termination

Users may close their account at any time.

Huurmarkt may terminate or restrict accounts in the event of a breach of these Terms, without any liability for damages.

13. Force majeure

Huurmarkt is not liable for failures resulting from force majeure, including outages, technical problems, government measures, natural disasters or the failure of external service providers.

14. Governing law and disputes

These Terms are governed by Dutch law.

Disputes will be submitted to the competent court in the Netherlands. Consumers may also bring a dispute before the competent court of their place of residence.

15. Contact and company details

For questions or complaints, please contact us through the help centre or by email.

Huurmarkt BV
Ukkelstraat 2K
5628 TE Eindhoven
The Netherlands

Email: info@huurmarkt.nl
Chamber of Commerce (KvK) number: 99794322
VAT identification number: NL869135818B01