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What is platform misuse?#

Platform misuse is any behaviour that:

• Violates the terms
• Harms user safety
• Undermines trust on Huurmarkt
• Causes financial damage to the platform or other users

Misuse is assessed case by case.

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Off-platform transactions#

It is not allowed to:

• Settle payments outside Huurmarkt
• Handle deposits in cash
• Bypass platform fees
• Move bookings via chat to external payment methods

Off-platform transactions:

• Are not protected
• Fall outside Huurmarkt Protection
• Can lead to immediate account measures

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Fake accounts and identity misuse#

It is prohibited to:

• Create multiple accounts to bypass sanctions
• Use a false identity
• Use someone else's identity
• Provide incorrect information

Huurmarkt may require additional verification when in doubt.

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Fraudulent damage claims#

It is not allowed to:

• Claim damage that didn't happen
• Manipulate evidence
• Withhold information
• Report damage strategically to retain a deposit

Fraudulent claims can lead to:

• Claim rejection
• Recovery of amounts
• Account restriction

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Misuse of the dispute procedure#

It is not allowed to:

• Repeatedly open unfounded disputes
• Use the dispute process as pressure
• Provide incorrect information

Misuse can lead to restriction of dispute functionality.

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Review manipulation#

Not allowed:

• Threatening negative reviews
• Trading reviews for compensation
• Posting fake reviews
• Using family or friends to post positive reviews
• Posting negative reviews without involvement in a transaction

Reviews must be honest and based on experience.

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Payment fraud and chargebacks#

It is not allowed to:

• Improperly reverse a payment via a payment provider
• Initiate fraudulent chargebacks
• File false claims with payment providers

Huurmarkt may, in case of suspected fraud:

• Share evidence with payment providers
• Suspend payouts
• Block the account

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Promotion or discount abuse#

Where applicable, it is prohibited to:

• Manipulate discount codes
• Abuse promotion systems
• Use multiple accounts to gain advantages

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Unsafe or intimidating behaviour#

Not allowed:

• Threats
• Intimidation
• Blackmail
• Insults
• Discrimination

Such behaviour can lead directly to account measures.

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Technical misuse#

It is prohibited to:

• Manipulate the platform technically
• Use automated scripts without permission
• Bypass security measures
• Attempt hacking or data misuse

Huurmarkt may take appropriate legal action for serious violations.

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Consequences of misuse#

Depending on severity, Huurmarkt may:

• Issue warnings
• Remove listings
• Restrict features
• Temporarily suspend payouts
• Temporarily suspend accounts
• Permanently remove accounts
• Cooperate with authorities where legally required

Measures are applied proportionally.

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Investigation and enforcement#

Huurmarkt may:

• Monitor transactions for unusual patterns
• Request additional information
• Temporarily restrict access during investigation

Failing to respond to verification requests may result in account restriction.

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Summary#

Platform misuse undermines trust.

Not allowed include:

• Off-platform payments
• Fake accounts
• Fraudulent damage claims
• Review manipulation
• Chargeback fraud
• Intimidation or deception

Huurmarkt may take appropriate measures to keep the platform safe and fair.