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When is the chat available?#

The chat becomes available:

• After sending a booking request
• After an instant booking
• During an active booking

The chat is tied to a specific booking.

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What do I use the chat for?#

The chat is intended for:

• Aligning pickup and return times
• Discussing practical details
• Questions about use
• Sharing relevant information about the rental

Always use the chat for anything related to the booking.

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Why is the chat important?#

The chat:

• Serves as evidence in disputes
• Helps in damage assessment
• Makes agreements transparent
• Protects both parties

Information outside the chat is harder to weigh in an assessment.

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What is not allowed in chat?#

It's not allowed to use chat to:

• Settle payments outside Huurmarkt
• Agree a cash deposit
• Exchange bank details for direct payment
• Share verification codes
• Share sensitive personal data (e.g. full ID photos)

Huurmarkt will never ask for your verification code via chat.

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Off-platform requests#

If a user:

• Asks to pay outside the platform
• Tries to handle the booking outside Huurmarkt
• Pressures you to avoid fees

Report it through the platform.

Off-platform transactions are:

• Not protected
• In violation of the terms
• Fall outside Huurmarkt Protection
• Not supported in disputes

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Communicate safely#

Use the chat in a way that is:

• Respectful
• Clear
• Transparent

Avoid:

• Offensive language
• Threats
• Pressure via reviews
• Misleading information

Misuse of the chat can lead to account measures.

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Chat as evidence in disputes#

In a dispute we may look at:

• Agreements made
• Confirmed changes
• Damage notifications
• Communication timestamps

What's not in the chat is harder to assess.

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What if I feel unsafe?#

If you:

• Receive inappropriate messages
• Are being pressured
• Get suspicious requests

Stop the conversation and report through the platform.

Huurmarkt can take appropriate measures.

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Can I share files via chat?#

If the feature is available, files may be shared for:

• Relevant information about the item
• Additional documentation

Do not share:

• ID copies
• Financial details
• Sensitive personal data

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Does the chat stay available after the rental ends?#

The chat may remain available after the rental for:

• Aftercare
• Any follow-up handling
• Review-related communication

Don't use the chat for new transactions outside the platform.

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Important#

• Keep all agreements in the chat.
• Never pay outside the platform.
• Don't share verification codes.
• Report misuse or suspicious requests.

The chat is a protection mechanism for both parties.

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Summary#

The Huurmarkt chat is for safe, transparent communication.

• Use the chat for all agreements.
• Don't handle payments outside the platform.
• Don't share sensitive data.
• Report misuse or suspicious situations.

Correct chat use prevents conflicts and builds trust.