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How do I pay for a booking?#

During booking:

1. Select your rental period.
2. Review the price breakdown.
3. Complete payment in the secure payment environment.

The total consists of:

• Rental price
• Deposit (if applicable)
• Delivery cost (only if you choose delivery)

Huurmarkt collects that payment and pays out the owner, minus the service fee (typically 10%, at least €1) and, if protection is enabled, the protection fee. Those two come off the owner's payout; they are not added on top of your total.

The full price is shown clearly up front.

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When is my payment charged?#

Your payment is processed once:

• You confirm an instant booking or
• The owner accepts your request

Without a successful payment, the booking is not final.

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Which payment methods are available?#

Available payment methods may include:

• iDEAL
• Credit card
• Other locally supported methods

Availability may depend on:

• Country
• Transaction type
• Platform settings

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How are payments processed?#

Payments are processed through a certified external payment provider.

Important:

• Huurmarkt does not store full card details.
• All transactions go over secure connections.
• Payments are temporarily held according to the payout policy.

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When does the owner receive the payout?#

Owners receive their payout once:

• The rental period has started or completed (per policy)
• There are no open disputes
• The deposit has been processed according to the deposit policy

Exact timing can depend on:

• Rental duration
• Any disputes
• Payment provider processing

Payouts go to the linked bank account.

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What happens with the deposit?#

If a deposit applies:

• It's processed according to the deposit policy.
• It's not paid out directly to the owner.
• It's released after the rental is correctly completed.

See the deposit policy for full details.

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What if my payment fails?#

If a payment is unsuccessful:

• The booking remains incomplete.
• The period is not finally reserved.
• You can try paying again.

Without a successful payment, no valid booking is created.

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What if I receive a refund?#

When applicable (e.g. cancellation or owner no-show):

• The refund is processed via the same payment method.
• Processing can take five to ten business days.
• You receive a notification when the refund is initiated.

Bank processing times are outside Huurmarkt's control.

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What if there's a dispute?#

In a dispute:

• Payout may be temporarily paused.
• The situation is assessed based on communication and evidence.
• A decision is made according to platform policy.

While a dispute is active, payment can be held.

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Maximum rental duration and payment structure#

Because Huurmarkt uses external payment providers:

• A maximum hold period may apply on funds.
• This can affect the maximum rental duration.

If applicable, this is communicated up front.

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Can I pay outside Huurmarkt?#

No.

Paying outside the platform is:

• Against the terms
• Unsafe
• Falls outside Huurmarkt Protection
• Not protected in case of disputes

Always handle payments through Huurmarkt.

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Security & fraud#

Huurmarkt may screen transactions for:

• Unusual activity
• Fraud indicators
• Violation of the terms

In some cases a payment may be temporarily blocked for review.

This is to protect both parties.

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Important for owners#

• Make sure your bank account is set up correctly.
• Check your payout settings.
• Keep processing times in mind.
• Never communicate payment requests outside the platform.

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Summary#

All payments on Huurmarkt go through secure payment partners.

Bookings are only final after a successful payment.

Owners receive their payout per the payout policy.

Never arrange payments outside the platform.