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What do I bring at pickup?#

As a renter, bring:

• Valid ID (if required)
• Valid driving licence (required for vehicle rentals)
• Booking confirmation
• Any additional documents agreed in advance

Check beforehand that your verification is fully complete.

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Identity check#

In some cases the owner may ask for:

• A name check
• An ID check (visual only)

Important:

• Never send a copy of your ID via chat.
• Don't share your BSN or document number.
• Only show your document physically at handover, if necessary.

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Extra requirements for car rentals#

When renting a car:

• A valid driving licence is required.
• The driving licence must match the vehicle type.
• The driving licence must remain valid throughout the rental period.
• ID verification must be successfully completed.

If these requirements aren't met, the handover can be refused.

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Check the condition of the item#

Check at handover:

• Visible damage
• Whether the item works
• Completeness of accessories
• Fuel level (for vehicles)
• Mileage (for vehicles)

Compare the item with the description in the listing.

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Always take photos#

For your own protection:

• Take clear photos of the item before use.
• Photograph any existing damage.
• Include timestamps if possible.

This helps in case of later disputes.

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Confirming the handover#

After a correct handover:

• The rental period is considered started.
• Agreements are recorded in the chat.
• The renter is responsible for the item.

Without handover the rental hasn't formally started.

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What if the item isn't as described?#

If the item:

• Materially differs from the description
• Doesn't function
• Is unsafe

Do the following:

1. Don't use the item.
2. Take photos immediately.
3. Reach out via the chat.
4. Report it through the platform if needed.

Don't start the rental if the item isn't correct.

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What if the owner doesn't show up?#

If the owner isn't present:

1. Wait a reasonable period.
2. Reach out via chat.
3. Report the situation through the platform.

It can be handled as an owner no-show.

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What if I'm running late?#

If you arrive later:

• Inform the owner in advance via chat.
• Be reasonable.
• Repeated lateness can have consequences.

Communication is essential.

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Safety at handover#

Prefer to meet at:

• A safe location
• Daytime
• A publicly accessible spot if possible

Always follow your own safety judgment.

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What is not allowed?#

• Settling deposits or payments in cash outside the platform.
• Sending ID documents via chat.
• Changing agreements without confirmation through the platform.

All agreements must go through Huurmarkt.

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When does the rental period start?#

The rental period starts at the agreed handover moment.

From that moment:

• The renter is responsible for careful use.
• Deposit and damage policy apply.
• Huurmarkt Protection is active, if it is enabled on the listing.

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Summary#

At pickup:

• Inspect the item carefully.
• Take photos.
• Verify ID if required.
• Confirm handover.
• Only use the item after a correct check.

A good handover prevents later disputes.