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What is a no-show?#

It's a no-show when:

• The renter doesn't appear at pickup
• The owner doesn't appear at handover
• No prior cancellation has been made through the platform

Chat-only communication without an official cancellation does not count as a valid cancellation.

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No-show by renter#

If the renter doesn't appear at the agreed time:

Possible consequences:

• The rental price may be fully or partially retained
• The deposit is processed according to the deposit policy
• The owner can make the item available again
• It can affect the renter's reliability score

The exact consequences may depend on:

• The cancellation terms
• Any communication
• The situation on the ground

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No-show by owner#

If the owner doesn't appear at the agreed time:

• The renter receives a refund of the rental price
• The deposit is fully released
• It can affect the owner's visibility and reliability

Repeated no-shows by owners can lead to:

• Loss of Instant Book
• Temporary or permanent account restrictions

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What should I do at a no-show?#

If the other party doesn't appear:

1. Wait a reasonable period (e.g. 15–30 minutes)
2. Reach out via the chat
3. Try phone contact if available
4. Report the no-show through the platform

Make sure you have evidence of your presence, e.g.:

• Location timestamp
• A photo
• Chat history

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What if both parties miss each other?#

If both parties:

• Are not present at exactly the same time
• Or miss each other due to miscommunication

The situation is assessed based on:

• Chat history
• Timestamps
• Reasonableness

Huurmarkt may mediate if needed.

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No-show in vehicle rentals#

For car rentals, extra care applies.

If the renter:

• Doesn't appear with valid ID or driving licence
• Doesn't meet verification requirements

The owner can refuse the handover.

This can be treated as a renter no-show.

Always check in advance:

• Validity of your driving licence
• Completed verification
• Time and location

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What happens with the payment?#

For renter no-show:

• The rental price may be retained per the terms
• The deposit is processed according to the deposit policy

For owner no-show:

• The rental price is refunded to the renter
• The deposit is released

Once the refund has been initiated, it takes another five to ten business days before the amount is in the account.

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What does NOT count as a no-show?#

Not a no-show when:

• A cancellation was made on time through the platform
• Force majeure applies
• Both parties agreed to a new appointment

Force majeure is assessed case by case.

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Misuse of no-show reports#

Falsely reporting a no-show can lead to:

• Investigation by Huurmarkt
• Account restriction
• Temporary suspension

Transparency and honesty are essential for the platform.

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Important#

• Always cancel through the platform if you can't make it.
• Don't rely on chat-only agreements.
• Don't arrange payments outside Huurmarkt.

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Summary#

A no-show means someone doesn't appear without a valid cancellation.

Renter no-show → possible retention of rent Owner no-show → renter is refunded

Always report no-shows via the platform for correct handling.