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Step-by-step booking#

1. Select your rental period#

Go to the item page and:

• Choose start and end dates
• Pick a half day or full day if available
• Check the price calculation
• Review any deposit

Then click:

• "Book now" (if available) or
• "Send request"

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Request vs Instant Book#

There are two ways a booking can flow.

Instant Book#

For instant booking:

• The owner has enabled automatic acceptance
• You complete payment immediately
• The booking is confirmed right away

The booking is final once:

• Payment is successfully processed

You receive:

• A confirmation email
• An in-app notification
• Access to the chat with the owner

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Send request#

For a request:

• You first send a booking request
• The owner has to accept or decline
• Payment is only finalized after acceptance

Process:

1. You send a request
2. Status becomes "Pending"
3. The owner accepts or declines

On acceptance:

• You receive a notification
• You complete payment (if not already authorized)
• The booking is confirmed

On decline:

• The booking is cancelled
• Any authorized payment is not charged or is released

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What does "Pending" mean?#

"Pending" means:

• The owner hasn't responded yet
• Or payment hasn't been completed
• Or verification hasn't been finished

The booking is not yet final at this stage.

The period may be temporarily blocked until:

• The owner responds
• The request expires
• Payment is completed

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When is a booking final?#

A booking is final when:

• The owner has accepted (for requests)
• Payment has been processed successfully
• Any required verification is complete

Only then:

• Is the period officially booked
• Does the booking appear in "My bookings"
• Does the rental agreement between renter and owner start

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What if the owner doesn't respond?#

If the owner doesn't respond within the set time:

• The request expires automatically
• The period becomes available again
• Any payment authorization is released

You'll receive a notification.

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What if payment fails?#

If payment fails:

• The booking remains incomplete
• The period is not finally reserved
• You can try paying again

Without a successful payment, there is no valid booking.

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What happens with the deposit?#

If a deposit applies:

• It's shown during the booking flow
• It's processed according to the deposit policy
• The booking is not final without a successful deposit hold

See the deposit policy for details.

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What happens after confirmation?#

After confirmation:

• Chat between renter and owner is opened
• You can arrange practical details (pickup, return)
• You receive reminders for the start and end of the rental

The booking timeline shows:

• Booking placed
• Accepted
• Payment received
• Deposit processed
• Rental started
• Rental completed
• Deposit released

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Can I have multiple bookings at the same time?#

Yes, but:

• Double bookings for the same period are not allowed
• If you request the same period from different owners, multiple requests can be in flight
• Only a finally confirmed booking is binding

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Important to know#

• A booking without payment is not final
• A request without acceptance is not final
• Never make payments outside the platform
• Always arrange details via the Huurmarkt chat

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Summary#

You book an item by selecting dates and following the booking flow.

Instant Book → confirmed immediately after payment Send request → first accepted, then paid and confirmed

"Pending" means the booking is not yet final.