Cancelling as an owner on Huurmarkt
In short
As an owner you can cancel a booking through the platform.
Note:
- If you cancel, the renter gets everything back: rental price, deposit and any delivery costs.
- Cancelling has consequences for reliability and visibility.
- Repeated cancellations can lead to account restrictions.
See the full cancellation and refund policy.
When am I allowed to cancel?
As an owner you can cancel:
- Before the rental starts
- In exceptional situations during the rental
Cancellations must always go through the platform.
How do I cancel a booking?
- Go to "My bookings"
- Select the booking
- Click "Cancel"
- Provide a reason
- Confirm
The renter receives an immediate notification.
What happens when I cancel before the start date?
If you cancel before the rental starts:
- The renter gets everything back: rental price, deposit and any delivery costs
- Nothing is withheld
- The period becomes available again (if not blocked)
Huurmarkt may add an internal note about the cancellation.
What happens if I cancel on the start day?
Cancelling on the start day or just before:
- Is treated as serious
- Has greater impact on reliability
- May lead to visible consequences on your profile
The renter gets everything back: rental price, deposit and any delivery costs.
In some cases Huurmarkt may take additional measures.
Cancelling during the rental
Cancelling during an active rental is only allowed for:
- Unsafe situations
- Serious violations by the renter
- Force majeure
In these cases, contact Support immediately before cancelling.
Wrongly terminating an active rental can lead to:
- Disputes
- Financial consequences
- Account restrictions
What if the item is not available?
As an owner you are responsible for:
- Accurate availability
- An up-to-date calendar
- Avoiding double bookings
Cancellations due to:
- Double bookings
- Forgotten blockouts
- Sale of the item
May affect:
- Search ranking
- Reliability score
- Future bookings
What if I don't respond or don't show up?
Failing to respond to a confirmed booking or not showing up at handover is treated as a serious violation.
This can lead to:
- A negative review
- Temporary blocking
- Permanent account removal
Consequences of repeated cancellations
Multiple cancellations can lead to:
- Lower visibility in search results
- Loss of Instant Book
- Temporary restrictions on new bookings
- Permanent account restrictions
Huurmarkt reserves the right to take action to protect users.
Force majeure
Examples of force majeure:
- Serious medical emergencies
- Natural disasters
- Legal restrictions
- Unforeseen technical defects beyond your control
In case of force majeure:
- Inform the renter as quickly as possible
- Contact Support immediately
- Provide evidence if requested
Force majeure is assessed case by case.
What about reviews?
In some cases:
- The renter may still leave a review
- A cancellation may be visible on your profile
- Your reliability score may be affected
This is to ensure transparency.
Important
- Never handle cancellations outside the platform
- Never request payment outside Huurmarkt
- Always communicate via the chat
All transactions must go through the platform.
Summary
As an owner you can cancel through the platform, but it has consequences.
Cancel → renter gets everything back (rental price, deposit, delivery costs) Cancel on start day → serious impact Repeated cancellations → possible account restrictions
Huurmarkt protects both renters and owners with transparency and consistent policy.
See also
- Cancellation and refund policy — full explanation
- Cancelling as a renter
- No-show policy
See also
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