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When can I leave a review?#

A review can be left after:

• The rental has ended
• The item has been returned
• The booking is marked as completed

Both parties get the option to leave a review.

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What does a review contain?#

A review can include:

• A star rating
• Written comments
• Optional category-specific feedback (e.g. communication, item condition)

Reviews must be based on the actual experience.

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Why are reviews important?#

Reviews:

• Increase trust between users
• Help others choose
• Affect visibility in search results
• Encourage honest, careful behaviour

A good reputation leads to more bookings.

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Guidelines for fair reviews#

Reviews must:

• Be truthful
• Be respectful
• Be based on the rental in question
• Avoid personal attacks
• Avoid discriminatory or offensive content

Reviews must not contain confidential or sensitive information.

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What is not allowed?#

It's not allowed to:

• Threaten a negative review to apply pressure
• Use reviews as bargaining
• Post false or misleading information
• Use offensive or inappropriate language
• Trade reviews for compensation

This can lead to review removal and account measures.

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Can a review be edited or removed?#

Huurmarkt may review a review if:

• It violates the guidelines
• It is demonstrably false
• There is misuse or blackmail

Huurmarkt does not remove reviews simply because a party disagrees with the content.

Objective, substantiated feedback generally remains visible.

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What if there's an active dispute?#

In some cases:

• Posting a review may be delayed
• A review may be assessed alongside a dispute

A review does not replace a formal dispute procedure.

See the dispute procedure for escalation.

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Impact on visibility#

Reviews can affect:

• Search ranking
• Trust score
• Access to certain features (e.g. Instant Book)

Structurally negative reviews can lead to extra checks or account restrictions.

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Can I respond to a review?#

In some cases you can:

• Reply publicly to a review
• Provide your side of the story
• Add clarification

Replies must remain respectful and factual.

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Fair use of the review system#

The review system exists to:

• Promote transparency
• Encourage reliable behaviour
• Improve platform quality

Misuse undermines trust and can be acted upon.

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Summary#

After a rental, both parties can review each other.

• Reviews must be honest and respectful.
• Blackmail or misuse is not allowed.
• Huurmarkt may moderate reviews that violate guidelines.
• Reviews contribute to trust and visibility on Huurmarkt.