Listings you book on the owner's own website
In short
- On some listings you do not make the reservation on Huurmarkt, but on the owner's own website. You cannot tell from the search results: such a listing looks like any other. You notice it on the listing page — there is no booking panel there, just one "Book via …" button with a notice below it saying that Huurmarkt is not acting as an intermediary.
- These are companies whose booking process contains something we cannot take over — for example a design step where you put together your own print, or their own availability system per pick-up location.
- Through Huurmarkt no booking is made on such a listing: no payment, no deposit, no Huurmarkt protection, no cancellation through us and no chat with the owner. Everything that happens after you click through runs under that company's own terms.
How do I recognise one?
On the listing page. There is no booking panel there: no calendar, no price breakdown, no payment button and no chat button. There is one button that takes you to the company's website, in a new tab. Right below that button sits a fixed notice saying that Huurmarkt is not acting as an intermediary here; the owner cannot remove it.
In the search results you cannot tell, and that is deliberate. Such a listing is every bit as real and as relevant as the rest, and it is ranked in exactly the same way — paying buys no position. One thing does stand out in the list: the price reads "from € …". What you end up paying you only hear on the owner's site.
What does that mean for me as a renter?
| Regular Huurmarkt listing | External listing | |
|---|---|---|
| Reserving and paying | On Huurmarkt | On the owner's website |
| Huurmarkt service fee | Comes off the owner's payout, not off your total | Does not apply — you pay what the owner charges |
| Deposit | Through Huurmarkt | Under the owner's terms |
| Huurmarkt protection | Applies | Does not apply |
| Messaging the owner | Through Huurmarkt chat | No chat — use the contact details on their site |
| Cancelling | Huurmarkt's cancellation rules | The owner's cancellation rules |
| Contact if something goes wrong | Through Huurmarkt | Directly with the owner |
So do read the terms on the site you land on. That is where the company should clearly state who they are, which terms apply and how cancelling works.
If something about the listing on Huurmarkt itself is wrong — incorrect information, a button that goes nowhere — let us know, because the listing does sit with us. If your complaint is about the owner and the two of you cannot work it out, tell us as well: we pass the complaint on and the company replies to you directly within five working days.
What does "from € …" mean?
It is an indicative price: the lowest price at which this offer is actually available from the owner. What you end up paying depends on what you choose on their site — a longer period, extras or delivery, for instance. You only see the final price there, and it stands apart from the prices you see elsewhere on Huurmarkt.
I am searching on dates — does that mean it is free?
External listings stay in the list when you search on dates. They are not there because we checked that something is free on those days: on these listings we cannot see that. The calendar sits with the owner, and that is where you check it.
On a regular Huurmarkt listing it works differently: there we do check whether the days are free before the listing turns up in your results.
If the page asks you for a date before you click through, that is only to land you on the right day at the owner's site. It is not a reservation, and it is not a confirmation that anything is available that day.
Why do you offer this?
Because part of the supply would otherwise not be findable at all. Some owners have a booking process that is tied to their own site — a design step, or their own calendar per pick-up location. We would rather simply show you that supply, and tell you the full story at the moment you go to book, than have you miss it.
For owners: can I do this too?
We switch external listings on per company by hand; you cannot enable it yourself. Separate terms apply: you are responsible for the content of the listing and for the button, the destination has to be about the same offer as the listing, and you update the listing when your offer changes.
Do you have a booking process that cannot run through Huurmarkt? Get in touch and we will take a look.
See also
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