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How do I cancel a booking?#

1. Go to "My bookings"
2. Select the booking
3. Click "Cancel"
4. Confirm

After cancellation you receive a confirmation by email and in the app.

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When can I cancel?#

You can cancel yourself up to 24 hours before the start date.

Are you within 24 hours of the start, or has the rental already begun? Then you can no longer cancel yourself. Contact customer service; they process the cancellation.

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Cancelling before the rental starts#

If you cancel before the start date:

• You get the rental price, the deposit and any delivery costs back minus the service fee (a small cancellation cost).
• Because the rental has not started, any delivery costs come back too.

Does the owner cancel instead of you? Then you get everything back, with nothing withheld.

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Cancelling within 24 hours of the start, or after it#

Within 24 hours of the start, or once the rental has begun, you can no longer cancel yourself. Contact customer service.

• At your request, if the rental has already started: you get only the deposit back. The rental price and delivery costs go to the owner, who made the item available (and delivered it where applicable).
• Due to the owner: you get everything back — rental price, deposit and delivery costs.

See the full cancellation and refund policy.

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What happens with the deposit?#

If you cancel before the rental starts:

• The deposit is released according to the deposit policy

If you cancel during the rental:

• The deposit remains active until completion under conditions
• Any damage or costs may be deducted

See the deposit policy for full details.

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What if the owner has already incurred costs?#

In some cases the owner may have:

• Made preparation costs
• Made specific arrangements

Depending on the cancellation terms, costs may be deducted.

These conditions are shown up front when you book.

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What if I don't show up (no-show)?#

If you don't show up without cancelling:

• It's treated as a no-show
• The full rental price may be retained
• It can affect your account standing

Always cancel through the platform if you can't make it.

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Force majeure#

Examples of force majeure:

• Serious medical emergencies
• Unforeseen emergencies
• Legal travel restrictions

In such cases:

• Contact Support immediately
• Provide evidence if requested

Huurmarkt assesses force majeure case by case.

Force majeure does not automatically mean a full refund.

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Can I cancel after confirmation?#

Yes, a confirmed booking can also be cancelled.

Note:

• Confirmed does not mean cancellation is free.
• The cancellation terms still apply.

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What is not allowed?#

• Cancelling outside the platform
• Demanding a refund via chat
• Arranging payments outside Huurmarkt

All cancellations must go through the platform.

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Consequences of repeated cancellations#

Frequent cancellations can lead to:

• A lower reliability score
• Restricted booking options
• Temporary or permanent account restrictions

Huurmarkt may take action in case of abuse.

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When do I receive my refund?#

If applicable:

• Refunds are processed via the same payment method
• Processing can take five to ten business days
• Deposits follow the deposit policy

You receive a notification when the refund is initiated.

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Summary#

You can cancel a booking yourself from your bookings overview, up to 24 hours before the start.

• Before the start → everything back minus the service fee (or everything if the owner cancels).
• After the start → only the deposit back (or everything if it is the owner's fault), via customer service.

Always cancel through the platform to avoid problems.

See also#

• Cancellation and refund policy — full explanation
• Cancelling as an owner
• Deposit policy
• No-show policy