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Why do I need to verify?#

Identity verification improves:

• Safety for owners
• Trust between users
• Fraud protection
• Responsible use of valuable items

Huurmarkt is a marketplace facilitator. For certain transactions, extra assurance is needed.

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When is verification required?#

1. The owner switches it on per listing#

There is no automatic item-value threshold and no category that makes verification mandatory by itself. What does exist are two requirements the owner can set on the listing:

Enabled on the listing	What it means for the renter
"Require a verified identity"	You can only book once your identity is verified
"Require a verified driving licence"	You can only book with a verified, unexpired driving licence

If neither is on, you book with a verified email address and phone number. That also applies if the owner has switched on Huurmarkt protection: protection sets no verification requirement. The contribution is withheld from the payout to the owner, not charged to you. If your identity is not verified, that contribution is higher; the surcharge is the owner's, and you won't notice it. A verification requirement the owner set on the listing itself always applies. What applies to a listing is shown on that listing, before you book.

Huurmarkt advises owners when to switch those on:

• From €250 item value: ask for identity verification
• From €1,000, and for homes and vehicles: always ask for it
• For items with emotional or unique value: below those amounts too

That is advice to the owner, not a platform rule — they decide it themselves, per listing.

If you try to book without the required verification, you'll see a message:

"For this listing the owner asks for a verified identity. Verify your identity to place this booking."

If only Huurmarkt protection is enabled, you get no message and no choice: you simply book, even without verification.

2. The driving-licence requirement#

If driving is involved, the owner can also switch on the driving-licence requirement. When it is on:

• Your identity must be verified
• The document you had verified must be a driving licence — so use your driving licence as the document and one check counts for both
• That driving licence must not be expired at the time of booking

You never have to upload anything in chat: you prove it once through your identity check. Without that verification, the booking cannot proceed.

Whether your licence covers the right vehicle category is not checked by Huurmarkt. That stays between you and the owner.

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How does ID verification work?#

1. You start a rental that requires verification.
2. You receive a prompt to verify your identity.
3. You're redirected to the secure verification environment of our verification partner Didit.
4. There you take:
   • A photo of a valid ID document
   • A short selfie capture
   • Does the listing ask for a verified driving licence? Then use your driving licence as the document
5. The check runs automatically. It verifies:
   • Document authenticity and validity (the document details are read automatically)
   • That the selfie comes from a real, present person (liveness check)
   • That the face in the selfie matches the photo on the document (1:1 face comparison)
6. You receive a confirmation as soon as verification is approved.

Upon approval, Huurmarkt stores the following details from your document: first name, last name, date of birth, nationality, document type, country of issue, expiry date and, for a driving licence, the licence categories. We keep them for as long as your account exists, so that we can look into fraud.

The photos of your identity document, your selfie, the recording of the liveness check and your facial features (biometric data) are processed by our verification partner Didit, on our behalf. Didit keeps them for no more than 1 month and then deletes them. The Huurmarkt database holds no photos, selfies or facial features. Didit also compares your face with earlier identity checks on Huurmarkt, to see whether the same person has several accounts. Because Didit deletes the data after a month, that comparison only works against checks from the past month.

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How long does verification take?#

In most cases:

• A few minutes
• Sometimes a few hours
• In exceptional cases up to 24 hours

If manual review is required, it may take longer.

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What if verification is rejected?#

Verification can be rejected if:

• The document has expired
• The document is unreadable
• The information doesn't match
• You used a different document than the driving licence the listing asks for
• Suspected fraud is detected

In that case:

• You can try again
• Your booking may be temporarily paused
• In serious cases, your account may be restricted

The automated outcome is not the end of the road. Stuck, or disagree with a rejection? Contact Support — a staff member will then review your situation manually.

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What must NOT be shared via chat?#

For your own safety:

• Never send a photo of your ID via chat
• Never send a photo of your driving licence via chat
• Never share your BSN (Dutch citizen number)
• Never share your verification code
• Never share full document numbers

Huurmarkt and owners will never request these via chat.

If someone asks for them: → End the conversation → Report it via Support

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Privacy & data protection#

Identity verification is performed by our external verification partner Didit, in a secure environment.

Important:

• Didit keeps the photos of your identity document, your selfie and your facial features, on our behalf, for no more than 1 month and then deletes them
• The Huurmarkt database holds no photos, selfies or facial features
• Upon approval, Huurmarkt itself only stores: first name, last name, date of birth, nationality, document type, country of issue, expiry date and (for a driving licence) the licence categories
• We keep that data for as long as your account exists
• Data is processed under GDPR
• Verification details are not made public
• Documents are not shared with other users
• If verification is rejected or unclear, you can always get a human review via Support

More information is available in the Privacy Policy.

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What if my driving licence expires during the rental?#

If a listing requires a verified driving licence, Huurmarkt checks at booking time that the licence is not expired at that moment. Whether it stays valid until the end of the rental is not something we check — that remains your responsibility. Your driving licence must:

• Be valid at the start of the rental
• Remain valid throughout the entire rental period

If your driving licence expires during the rental, this can lead to:

• Cancellation
• The owner's own insurance lapsing
• Liability for damage

Always check validity in advance.

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Can an owner require additional verification?#

Yes — in fact, that is how it works. The owner switches on per listing whether they want a verified identity and/or a verified driving licence. That happens for example with:

• Very high-value vehicles
• Commercial use
• International renters

What applies to a listing is stated on that listing, before you book.

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Summary#

Identity verification protects both renters and owners.

• No ID required at account registration — only email and phone.
• The owner decides per listing whether verification — and possibly a verified driving licence — is required. Huurmarkt protection is the owner's choice and does not require verification from you.
• Huurmarkt advises owners to ask for verification from €250 item value and to always ask for it from €1,000 and for homes and vehicles. Advice, not an automatic rule.
• Verification runs automatically through our verification partner Didit; after a rejection, human review is available via Support.
• Didit keeps the photos of your ID, your selfie and your facial features for no more than 1 month. Huurmarkt itself only stores first name, last name, date of birth, nationality and details about the document, for as long as your account exists.
• Never share documents via chat.